Thursday, May 21, 2015
Take the Time to Get Positive Customer Reviews
Consumers are depending more than ever on reviews from people they know and from sources they trust. They don't put much faith in the write-ups companies develop themselves. They assume the organization will present itself in the best possible light. Customer reviews, however, are seen as more credible.
Consider these three ways you can use customer reviews to support your business.
Improve customer trust on your website
Place customer reviews and case studies on your product/service pages, at the bottom of your home page, and anywhere else prospects might look on your web site. Positive feedback from real customers will encourage visitors to take it seriously and let them know that you already have numerous satisfied customers.
Harness the bandwagon effect
The bandwagon effect describes the natural human desire to try things we see others using. It explains why we instantly want the newest and latest gadget we see our friends or co-workers using. Customer reviews are a fantastic way to tap into this phenomenon.
Use customer reviews to let other people know just how much past customers have enjoyed using your products and services. Invite new prospects to 'join the club' of satisfied customers.
Enhance your marketing campaigns
Since customers aren't all that inclined to believe whatever you claim about your company, don't use your own words. Instead, use the words of your customers. Add quotes from positive reviews to your direct mail, literature, social media posts, and radio ads. Think about the quotes movie producers use to promote their films. Take a similar approach with your advertising campaigns.
Customer reviews might be one of the most valuable tools you have in your arsenal. People want to do business with reputable companies they feel they can trust, and customer reviews help to build that confidence. Take the time and energy to cultivate positive reviews. You'll be happy you did.