- Create a message board, chat forum, or guest book where customers can create an online community and share their opinions and feedback.
- Ask key customers to participate in a "customer spotlight" section of your newsletter. Use this feature to help customers promote their business and elaborate on their relationship with your company.
- Add product review capabilities to your website that allow customers to rank and review your products or services. Send customers a link to an online opinion survey they can take shortly after making a purchase.
- Start a blog and encourage feedback, questions, suggestions, and sharing of your posts.
- Offer valuable incentives (coupon, discount, free gift, etc.) as a reason to fill out a survey, and keep surveys short and sweet. This will encourage customers to complete your entire survey... and to answer future surveys when you ask them to.
- Encourage customers to contact you any time they have questions, comments, or suggestions -- and make it easy for them to do so. Include your contact details in your email signature, post your phone number prominently on every page of your website, and send a business card with every letter or mailing.
- Engage with customers every chance you get. Ask them about their experience, seek their opinion on industry-related topics, and garner their feedback and suggestions regarding your business.
- Don't discourage negative customer comments. Negative feedback provides credibility and tells customers the business is confident enough to show a range of customer opinions. Honest feedback and suggestions can also help improve your business.
Peter "The Printer" Lineal
Founder/CEO
Plum Grove
2160 Stonington Avenue
Hoffman Estates, IL 60169
Ph: 847.882.4020 Ext: 133
www.PlumGrovePrinters.com
![Like Plum Grove Printers Facebook Page](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjsNdCXYHS4sczb7ZdW_fO0jTNarrlA_Sxk7hTUNG6SliD802QMXJfu80GR2ekPE7wbY981rE8TmKRkXCkj3TRCENjSasgjIsQca2Uifu3VH4SwyrKfjVbISYO2LHGevc97DBQkJiJfk6Q/s300/facebook.png)
![Follow Plum Grove Printers Twitter](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjyQDjUJ9ix7b2sA1JObbjcGRFCOv07LEiqLIkkcjki-NXMGUjuw-JSRqxSweTH-GbL2bLbC613p56vaEFbDhEv_AbCR9TzolwyLsKzRSzUSkEkTUuG29hI53YV-BAog1p_bmqIn7bglbg/s300/twitter.png)
![Connect with Plum Grove Printers LinkedIn](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg0PKt63Vvk2NM6sot1Vf4s7CwmkY5cXcyrp3_c_FyIOgxhvuyjjHmQYKGRaSCLRO-E1dbiSSSyjfeWZDgiWWME7IAsu04PM9JHX7BmuxfzdDUeaabUXkS6ouZwRLxQhKZnnacBOUUKEY8/s300/linkedin.png)
![Connect with Plum Grove Printers Google+](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjFonewQu30OQzN8Z2N5q4vKm3nXDGKzqFgJkAvFpDY2SkqqnedfLKGax-ae00YofArauaiBxBsQFI3S-O6UxhDZlJe8PQ7fllTazLxzwIKFes3yHYj6zv92UULOHubNkbZ9jH3Bg0gW6lT/h120/googleplus.png)
Printing, Marketing & Promotional Products with Powerful Execution.
Founder/CEO
Plum Grove
2160 Stonington Avenue
Hoffman Estates, IL 60169
Ph: 847.882.4020 Ext: 133
www.PlumGrovePrinters.com
![Like Plum Grove Printers Facebook Page](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjsNdCXYHS4sczb7ZdW_fO0jTNarrlA_Sxk7hTUNG6SliD802QMXJfu80GR2ekPE7wbY981rE8TmKRkXCkj3TRCENjSasgjIsQca2Uifu3VH4SwyrKfjVbISYO2LHGevc97DBQkJiJfk6Q/s300/facebook.png)
![Follow Plum Grove Printers Twitter](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjyQDjUJ9ix7b2sA1JObbjcGRFCOv07LEiqLIkkcjki-NXMGUjuw-JSRqxSweTH-GbL2bLbC613p56vaEFbDhEv_AbCR9TzolwyLsKzRSzUSkEkTUuG29hI53YV-BAog1p_bmqIn7bglbg/s300/twitter.png)
![Connect with Plum Grove Printers LinkedIn](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg0PKt63Vvk2NM6sot1Vf4s7CwmkY5cXcyrp3_c_FyIOgxhvuyjjHmQYKGRaSCLRO-E1dbiSSSyjfeWZDgiWWME7IAsu04PM9JHX7BmuxfzdDUeaabUXkS6ouZwRLxQhKZnnacBOUUKEY8/s300/linkedin.png)
![Connect with Plum Grove Printers Google+](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjFonewQu30OQzN8Z2N5q4vKm3nXDGKzqFgJkAvFpDY2SkqqnedfLKGax-ae00YofArauaiBxBsQFI3S-O6UxhDZlJe8PQ7fllTazLxzwIKFes3yHYj6zv92UULOHubNkbZ9jH3Bg0gW6lT/h120/googleplus.png)
Printing, Marketing & Promotional Products with Powerful Execution.
No comments:
Post a Comment